Returns & Exchanges

What if there is a problem with my order? 
As unlikely as that may seem, if there is a problem with your order, call your personal Latin Club Sales immediately. Your Sales Engineer is your "friend on the inside" who's going to take care of you no matter what. We have no set policy other than doing whatever it takes to make you happy and fix the problem ASAP.

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use and include a Return Authorization number or be subject to a restocking fee. Products like software, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.

How To Make A Return: 
Since we are all about personal contact and personal service, it all begins and ends with Latin Club Sales Engineers. Call your Sales Engineer to arrange for an RA number (Return Authorization) that you should write on the shipping label. We'll take it from there.

Non-returnable Items: 
While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include:
Special orders Software Over-size or over-weight items Personal items (earphones, instrument mouthpieces, etc.)

We Are Here To Help...

Latin Club is committed to providing the best shopping experience in the industry. If you still have questions about Latin Club policies or services, please call us (305) 266-2601 and we'll be glad to help.